1. Agreement to Terms
By accessing or using the Routerizon platform, APIs, mobile applications, or associated logistics intelligence services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or legal entity, you represent that you possess the authority to bind such entity.
2. Service Level Agreement (SLA) & Uptime
Routerizon guarantees 99.9% uptime for core API dispatch and routing microservices for Growth and Enterprise subscription tiers. Scheduled maintenance windows will be communicated at least 48 hours in advance.
3. Telemetry & Data Ownership
You retain all right, title, and interest in and to your fleet telemetry, waypoint locations, driver logs, and customer delivery records. Routerizon processes this data solely to execute route calculations, generate analytics, and fulfill service operations.
4. E-Commerce & Third-Party Integrations
When connecting Salla, Zid, Shopify, or third-party ERP instances, you grant Routerizon permission to ingest and update order statuses in accordance with the scopes authorized during OAuth or API token setup.
5. Fair Usage & API Limits
API requests and optimization batch jobs are subject to fair usage rate limits based on your subscribed tier to maintain optimal performance for all concurrent network users.